{"id":4941,"date":"2022-08-11T09:30:11","date_gmt":"2022-08-11T16:30:11","guid":{"rendered":"https:\/\/dagdev.com.ar\/stklab\/?page_id=4941"},"modified":"2026-01-09T12:51:22","modified_gmt":"2026-01-09T20:51:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/dagdev.com.ar\/stklab\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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No contracts!
\nNo Credit Checks!
\nNo commitments!<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Wireless Plan Services at a fraction of the cost with NO Contract on the nations fastest 5G\/4G LTE network for hundreds less per year.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I bring my own Phone\/Device to use with SpeedTalk Mobile services?<\/h2>\n
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Definitely! With SpeedTalk Mobile GSM-T service you can use any unlocked GSM phone, all you have to do is\n make sure it operates on our frequencies to begin using our service.<\/p>\n

GSM-T: T-Mobile Phone or AT&T unlocked or unlocked GSM device
\n CDMA-S: Sprint compatible phones
\n CDMA: Verizon compatible or other unlocked CDMA devices
\n Check Device Compatibility<\/p>\n <\/div>\n <\/div>\n\n

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What is the difference between \"Approved\" and \"Unsupported\" Phones?<\/h2>\n
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Because there are many different devices being used with SpeedTalk Mobile services, we have only tested a\n segment of those and they are considered \u201cApproved\u201d since they work in our system consistently without\n problems. With these handsets we are able to provide more support. The \u201cUnsupported\u201d devices are other GSM\n devices that were not specifically made to work with our current carrier and while they may work we are unable\n to offer the same support. Please note that features of unsupported devices such as high speed date may not be\n available with SpeedTalk Mobile.<\/p>\n <\/div>\n <\/div>\n\n

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How do I cancel SpeedTalk Mobile?<\/h2>\n
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You will be able to cancel at any time by submitting a disconnect request to our support team online. Click here<\/a><\/p>\n

However, if you have consumed more than 30 minutes, 30 text, or 30mb of data within 14 days of the plan\n cycle. Your purchase will be considered buyer\u2019s remorse and you will no longer qualify for a refund.<\/p>\n <\/div>\n <\/div>\n\n

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Where do I purchase a SIM card?<\/h2>\n
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To obtain a SIM card from SpeedTalk<\/a> you will have to purchase a\n plan in the GSM-T network<\/a>. If you are looking for a plan for your\n phone make sure your phone is compatible with the GSM-T network. Go\n HERE<\/a> to read more.<\/p>\n

If you are looking for a SIM card for an IoT device<\/a> you can\n choose any plan from our GPS tracker page. Don\u2019t let the GPS title deter you. We guarantee you that our plans\n under this page will work with any IoT device as long as your device is GSM technology.<\/p>\n <\/div>\n <\/div>\n\n

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I lost my SIM card. How can I replace it?<\/h2>\n
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We will send you a new SIM card free of charge, You will only have to pay for shipping.<\/p>\n

Go HERE and enter the phone number that is associated with the lost SIM card and make sure you enter the\n correct address where you would like us to ship the new SIM card.<\/p>\n <\/div>\n <\/div>\n\n

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Will I be able to receive calls on any SpeedTalk Mobile cell phones if I run out of\n airtime?<\/h2>\n
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No, you will need to purchase additional air time on your mobile numbers in order to make and receive calls.\n <\/p>\n <\/div>\n <\/div>\n\n

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Set up your voicemail on your SpeedTalk GSM-T SIM (GSM-T Network)<\/h2>\n
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1. Press and hold the 1 on your phone\u2019s dial pad to call and connect to your voicemail.
\n 2. If prompted for a password the first time you access your new voicemail account, use the last four digits\n of your mobile number.
\n 3. When prompted, create your new password. Your password can be any 4- to 7-digit code. A good password is\n one that\u2019s easy for you to remember but hard for others to guess.
\n 4. When prompted, record your greeting and name. Your voicemail is now ready to use.<\/p>\n <\/div>\n <\/div>\n\n

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Change your greeting message on your SpeedTalk GSM-T SIM (GSM-T Network)<\/h2>\n
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1. Press and hold the 1 on your phone\u2019s dialpad to call and connect to your voicemail.
\n 2. Press the * key to access the main menu.
\n 3. Press 3 to access the Greeting menu.
\n 4. Press 2 to record a new greeting. If you\u2019re replacing an existing greeting, the existing recording will\n play first.
\n 5. When prompted, record your greeting and press the # key when you finish recording.
\n 6. Press 1 to set your recording as your voicemail greeting.<\/p>\n <\/div>\n <\/div>\n\n

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Change your voicemail password on your SpeedTalk GSM-T SIM (GSM-T Network)<\/h2>\n
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By default, you won\u2019t be asked for your password when checking your voicemail from your phone.<\/p>\n

If you have your outgoing caller ID blocked, you\u2019ll be required to enter your password when you call your\n voicemail from your phone. This is for the security of your account, since the voicemail system doesn\u2019t\n recognize your mobile number when it\u2019s blocked. GSM-T Network recommends that you turn on your voicemail\n password for added security.<\/p>\n

To change your password from your phone:
\n 1. Press and hold the 1 on your phone\u2019s dialpad to call and connect to your voicemail.
\n 2. Press the * key to access the main menu.
\n 3. Press 5 to access the Password Security menu.
\n 4. To change your password, press the 1 key. A good password is one that\u2019s easy for you to remember but hard\n for others to guess.<\/p>\n <\/div>\n <\/div>\n\n

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Is it possible to call voicemail from a landline to your SpeedTalk GSM-T SIM (GSM-T\n Network)?<\/h2>\n
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Check your messages from your landline:
\n Call 1-805-637-7243 or 1-845-301-2123.
\n When prompted, enter your 10-digit mobile number.
\n Interrupt the voicemail greeting by pressing the * key.
\n When prompted, enter your voicemail password.
\n Follow the menu prompts to check your voicemail messages.
\n Note: Any applicable landline long-distance fees are the responsibility of the account owner.<\/p>\n

Where can I find international rates?<\/strong>
\n For the most up to date international rates check our International Calling page<\/a>.<\/p>\n <\/div>\n <\/div>\n\n

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What do I do if accounts on SpeedTalk Mobile cell phones are suspended?<\/h2>\n
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If your plan is suspended, you may be out of minutes. If you are out of minutes, simply add minutes to your\n account to restore service.<\/p>\n <\/div>\n <\/div>\n\n

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What if I don't want mobile cell service anymore?<\/h2>\n
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You will have service until your minutes are used up or when you reach the expiry date on your account\n (whichever comes first). If you do not want to continue your SpeedTalk Mobile service, simply do not purchase\n additional service or you can contact us to disconnect your service, once your number is disconnected we will\n not be able to retrieve your number.<\/p>\n <\/div>\n <\/div>\n\n

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What if I travel outside my area code?<\/h2>\n
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You may travel anywhere within the United States (domestic and international) roaming is not available.<\/p>\n <\/div>\n <\/div>\n\n

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Is there coverage in all Puerto Rico?<\/h2>\n
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There should be coverage in areas of Puerto Rico. It shows to have coverage. You would just need to search by\n a specific city or area in our coverage map.<\/p>\n

In our experience when traveling in other provinces\/cities in Puerto Rico the coverage does have a tendency\n to be intermittent. So just something to be aware of.<\/p>\n <\/div>\n <\/div>\n\n

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What are the Frequencies\/Bands that Speedtalk Mobile (GSM-T Network) uses?<\/h2>\n
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Company Name: SpeedTalk Mobile
\n Host Network: T-Mobile
\n Network GSM\/UMTS\/HSPA+
\n Service Supports: 2G, 3G, 4G LTE, 5G
\n 3G WCDMA Bands: 2 \/ 4 \/ 5
\n 3G Frequencies 1900, 1700\/2100
\n 4G LTE Bands: 2 \/ 4 \/ 12
\n 4G LTE Frequencies: 1900, 1700 def, 700a<\/p>\n

T-Mobile offers WCDMA (UMTS) with HSPA+ 3G voice and data over most of their network, using the 1700 MHz\n (AWS) and 1900 MHz (PCS) bands.
\n Their 4G LTE network uses bands 4 (AWS) and 12 (Lower 700 MHz). They also offer GSM\/EDGE2G service in the 1900\n band.<\/p>\n <\/div>\n <\/div>\n\n

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How do I Program Data\/MMS on SpeedTalk Mobile for (GSM-T Network)?<\/h2>\n
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Please enter APN settings below & power cycle your phone after these new settings are entered:<\/p>\n